Refund Policy

Refunds and Exchanges Policy

We value our customers and strive to ensure you have a fantastic experience with us. That's why all of our products come with a 100% satisfaction guarantee. You can try your product risk-free to see if it’s right for you.

If you're not completely satisfied with your purchase, you have 14 days from the delivery date to request a return. After this period, unfortunately, we can no longer process refunds or exchanges.

To start the refund process, simply contact our customer service team at info@smoothsmile.ch
We’ll guide you through the steps and provide the necessary instructions. Please have your order confirmation ready, as it’s required for processing your return.

Return Conditions

Returns will only be accepted if the product is in its original condition with minimal wear and tear, and returned in its original packaging (including both the bag and cardboard box). If the product shows significant signs of use or is missing its packaging, we will be unable to process your return.

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will issue a full refund to your original payment method.

Shipping

To return your product, follow the instructions provided by customer service at info@smoothsmile.ch
Please note that you are responsible for covering the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

You are responsible for paying the cost of returning the item. You should consider getting tracking for the return of your package. We do not guarantee that we will receive the returned package.